Refund and Returns Policy

Last updated: August 13, 2026

Local Hero SEO sells digital products and services only. Nothing is physically shipped, so there is nothing to return. This page explains exactly when you can get your money back and when you cannot, so there are no surprises on either side.

The short version

What you bought	Refundable?	Window
Themes and plugins from the Pro Shop	Yes	14 days from purchase
Bundles (theme plus plugin)	Yes, all items together	14 days from purchase
Site Teardown ($29)	No	Not applicable
Done-for-you setup and installation	Only before work begins	Before scheduling
Monthly SEO plans	Not for the current month	Cancel anytime for future months
Custom or hourly development work	No	Not applicable

Themes and plugins

Every theme and plugin sold in the Pro Shop comes with a 14 day refund window starting on the date of purchase.

If the product does not work as described, conflicts with a standard, up to date WordPress install, or simply is not the right fit for your project, email us within 14 days and we will process a full refund.

What we ask first

Before requesting a refund, please give support a chance. Most issues are a plugin conflict, a caching layer, or a server setting, and most are solved in a single reply. If we cannot solve it, you get your money back.

What happens when a refund is issued

The refund is returned to your original payment method.
Your license key is deactivated and revoked immediately.
Automatic updates and support for that product stop.
You must remove the product from any site where it is installed.

Continuing to use a product after a refund is a breach of the license agreement described in our Terms and Conditions.

When we may decline a refund

The request comes more than 14 days after purchase.
The license has been activated on more sites than the plan allows, or has been shared, resold, or redistributed.
The request is a repeat of an earlier refunded purchase of the same product.
The product was modified beyond recognition and the reported issue is caused by those modifications.
You are asking for a refund on a bundle while keeping one of the items. Bundles refund as a whole or not at all.

Site Teardown ($29)

The Site Teardown is non-refundable. All sales are final.

Here is why, plainly. The teardown is a one time digital deliverable. Before you pay anything, you run a free scan and see real findings from your own site, including your score and a preview of what was found. You know what you are getting before you spend a dollar. Once you pay, the full itemized report is unlocked and delivered to you immediately, which means the product has been consumed at the moment of purchase.

By completing checkout for a Site Teardown, you acknowledge that you are requesting immediate delivery of digital content and that you waive any right of withdrawal or cancellation once that content is delivered.

The one exception

If a technical failure on our end means you paid and never received a report, that is on us. Contact support and we will either deliver the report or refund the $29 in full. This applies to delivery failures only, not to disagreement with the findings.

Reports remain accessible at a private link for 30 days. Please save or print your report before it expires. An expired report is not grounds for a refund.

Done-for-you setup and installation

Setup tiers and Full Kit purchases include hands on labor as well as digital products.

Before work is scheduled or begun: fully refundable.
After work is scheduled or begun: the labor portion is non-refundable. Any bundled theme or plugin remains subject to the standard 14 day product window.

If you go quiet and we cannot reach you for 30 days after purchase, the engagement is considered fulfilled and the labor portion becomes non-refundable.

Monthly SEO plans

Monthly plans are billed in advance for a rolling one month term. There is no long-term contract and no cancellation fee.

You may cancel at any time. Cancellation stops all future billing.
The current month is not refundable or prorated. Work is performed continuously through the month, and reporting, tooling, and outreach are committed at the start of the cycle.
Access and deliverables continue through the end of the month you already paid for.

SEO results depend on factors outside anyone’s control, including search engine algorithms and competitor behavior. Refunds are not issued on the basis of ranking outcomes. See the Terms and Conditions for the full performance disclaimer.

Duplicate and failed charges

If you were charged twice for the same order, or a failed transaction still shows a charge, contact us with the order number. Genuine duplicate charges are refunded in full, no questions asked, regardless of the product.

How to request a refund

Email support@localheroseo.com with:

The email address used at checkout
The order number
The product name
A short note on what went wrong

Requests are reviewed within 2 business days. Approved refunds are issued to the original payment method. Depending on your bank or card issuer, funds typically appear within 5 to 10 business days.

Chargebacks

If you have a problem, contact us first. We are a small operation and we answer our own email.

Opening a chargeback or payment dispute without contacting us results in the immediate and permanent revocation of every license on your account, cancellation of any active plan, and loss of access to any purchased download or report. We reserve the right to decline future business with accounts that dispute charges rather than request a refund.

Changes to this policy

We may update this policy from time to time. The version in effect on the date of your purchase is the version that applies to that purchase.

Questions

Email support@localheroseo.com. We read everything.